Deliveries, Returns & Cancellations

Deliveries

Returns & Exchanges

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE ITEM TO US IN ITS ORIGINAL CONDITION WITHIN 14 DAYS OF RECEIPT.

Please note:

  1. Goods will only be accepted for return if they are returned to us within 14 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty and a refund is made.

Damaged/Missing Items

If, upon receipt of your order you find that your order is damaged and/or incomplete please notify us immediately. This can be done by telephoning our Freephone number (0800 612 0429) or sending us an email to sales@durahook.com.

Where possible we shall endeavour to despatch a replacement item as soon as possible. If we are unable to despatch a replacement we will offer you a refund for the missing/damaged items.

Undelivered Items/Unfulfilled Orders

If for some reason your delivery is lost in transit, we will endeavour to send out a replacement order as soon as possible. In the event that we cannot send out a replacement order or that this would cause extended or unacceptable delay we will offer you a full refund.

If we are unable to fulfil you order will we notify you as soon as possible and provide you with a full refund.

Order Cancellations

If you wish to cancel an order please notify us as soon possible. If your order hasn't been despatched we will provide you with full refund. If your order has already been despatched we will endeavour to halt delivery and have your order returned to us. In this case we will provide you with a refund for the cost of the goods less the cost of delivery. If it is not possible for us to halt delivery of your order and it is delivered, you will need to follow the steps outlined in our Returns Policy - please find the details above.

We accept these payment methods:

Maestro Mastercard Paypal Solo Switch Visa Visa Electron